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Shipping Policy

Shipment and delivery

┬źAncora┬╗ shall provide for packing the goods in order to ensure their integrity and shall send the same exclusively to the address indicated by the purchaser.

The signing by the customer of the carrier's transport document entails full acceptance of the delivered goods as regards, for example, the packs, the number of packages received, the correspondence between ordered and delivered products, the integrity and exterior characteristics of the products.

The purchaser is required to immediately check the state of the delivered goods and the respective packages, and that they actually correspond to the ordered goods, if necessary, making immediate written observations on the delivery order.

Even if the packaging is intact, the goods must be carefully checked by the customer, and any defects and apparent non-compliance (and therefore objectively recognizable through normal diligence) of the goods must, under penalty of cancellation, be reported to ┬źAncora┬╗ in writing within and not later than 3 (three) calendar days from the date of delivery.

┬źAncora┬╗ declines all liability for any delays due to force majeure such as: accidents, explosions, strikes, lockouts, earthquakes, disasters, floods, riots, laws, regulations and orders issued by State authorities, and other difficult or impossible to foresee events that entirely or partly prevent fulfilment in the agreed times or ways and any other case of delay not attributable to its malice or serious fault.